Shipping, Refunds & Exchange Policies
At Portland Syrups, our goal is your complete satisfaction. We aim for prompt shipping with minimal delays and our goal is to ship all orders by the next business day.
We ship via USPS Priority mail except for some orders to the east coast which ship via FEDEX two-day mail.
Also, If within 30 days you are not completely satisfied with your purchase, return it for a prompt exchange or refund. Shipping and handling charges are non-refundable.
If there is an error with your order or items arrive damaged, please email the specific issue and your order number to firstname.lastname@example.org and we will promptly get back to you.
You will be required to pay return shipping charges if you want an exchange or refund that was not the error of Portland Syrups. Please find instructions below:
Return Instructions/Refunds and Exchanges
- Include the original packing slip in the package with the items to be returned.
- Use original carton and packaging materials if possible. Please pack carefully so that products are protected.
- Ship the order via USPS to: Portland Syrups 2021 SE 11th Ave. Portland, OR 97214
- Refunds will be applied to the original credit card used and can take up to 10 business days to process depending on financial institution.